Shipping & Returns

Shipping and Refund/Exchange Policy

1. Non-Customized Products

If your purchase is for a non-customized/non-personalized product, you may be eligible for:

  • Refund to the original payment method, after deducting applicable shipping charges, subject to the product meeting our quality-check requirements.

  • Size replacement/exchange within the applicable return/exchange period.

  • Exchange for a different item of equal or higher value, subject to availability.

  • Store credit valid for up to 1 year.

For products purchased using a discount code, coupon, or promotional offer, refunds may not be applicable. In such cases, customers may be eligible for a size replacement, exchange, or store credit, subject to the applicable terms.

2. Shoes – Size Exchange Only

For all footwear/shoes:

  • Returns and refunds are not available.

  • Only size exchange is available.

  • Size exchange requests must be raised within 14 days of receiving the product.

  • The product must be unused, unworn, undamaged, and returned with all original packaging, tags, dust bags, and other accessories, wherever applicable.

  • Exchange is subject to our quality check and size availability.

  • Only one size exchange is allowed per item.

3. Customized or Personalized Products

All customized or personalized products are final sale.

  • No return, refund, or exchange is available on customized or personalized products.

  • Since these products are crafted specifically according to the customer's requirements, they cannot be resold.

  • Customers are advised to carefully verify all customization details before placing the order.

4. Shipping Timelines

We are a make-to-order brand, and our products are handcrafted with care.

Customized / Personalized Products

  • Shipping/dispatch timeline: Up to 14 working days

Non-Customized Products

  • Shipping/dispatch timeline: 5–7 working days

The above timelines refer to the time required to prepare and dispatch your order. Delivery time after dispatch may vary depending on the destination and shipping partner.

We ensure prompt sharing of shipping details with our customers. In the rare event of a delay, we will proactively inform you.

Urgent or expedited orders may be possible depending on the product and production schedule. Please contact us before placing your order.

5. Return & Exchange Shipping

  • We offer free shipping on your first order dispatch.

  • For eligible exchanges, the return shipping and new shipping charges are to be borne by the customer, unless the exchange is due to a manufacturing defect or an error from our side.

  • For eligible refunds, the original shipping charges will be deducted from the refund amount.

  • Shoes are eligible only for size exchange and are not eligible for return or refund.

  • Customized/personalized products are not eligible for return or exchange.

6. Quality Check for Returns & Exchanges

All eligible returns and exchanges will undergo a quality check to confirm that the product is unused, unworn, and undamaged.

If the item passes the quality check:

  • We will begin the applicable return or exchange process.

  • Exchanges will follow the applicable product processing timelines.

  • Eligible refunds will typically be processed within 2–4 working days after the quality check. Once processed, the amount may take additional time to reflect in the customer's account depending on the payment provider/bank.

If the item fails the quality check:

If signs of use, wear, creases, scratches, stains, damage, or missing tags/packaging are found, the return or exchange may be declined.

In such cases, the customer will be responsible for the shipping cost to have the product returned to them.

7. Return/Exchange Timeline

For eligible products, return or exchange requests must be raised within 14 days of receiving the product.

Before requesting a return or exchange:

  • Ensure that the product meets our quality-check requirements.

  • The product must be unused, unworn, and in its original condition.

  • All original packaging, tags, dust bags, and authenticity cards, where provided, must be included.

  • You may either ship the product to us yourself or request a pickup, where available.

Please note: Customized/personalized products are not eligible for return or exchange, and shoes are eligible only for size exchange.

8. Order Cancellations

Since our products are made-to-order, we begin processing orders almost immediately after receiving them.

Therefore, order cancellations are not accepted once the order has been confirmed.

Please contact us with any questions regarding sizing, customization, or product details before placing your order.

9. Warranty & Repairs

Warranty

All products come with a 1-year warranty from the date of purchase.

Free repairs are provided for eligible manufacturing-related issues. The customer is responsible for the shipping charges for sending the product to us and receiving it back.

Free Repairs

Repairs may be offered for issues such as:

  • Broken hardware

  • Stitching issues

  • Torn panels

  • Other manufacturing-related defects

Repairs do not cover damage caused by:

  • Water or moisture

  • Improper storage

  • Mishandling or misuse

  • General wear and tear

  • Scuffing

  • Outsole wear

  • Natural aging of hardware

10. Additional Terms

  • Only one exchange is allowed per item. Once an item has been exchanged, no further exchange will be accepted.

  • Original packaging, tags, dust bags, and authenticity cards, where provided, must be included for eligible exchanges/returns.

  • Colour variations may occur due to differences in screens and monitors and are not considered defects.

  • Leather is a natural material. Minor variations in tone, texture, grain, and natural markings are inherent characteristics of genuine leather and are not considered defects.

  • All legal matters are subject to Delhi jurisdiction.