Returns and Exchange Policy – Leatherofy

At Leatherofy, we take pride in our craftsmanship, but we understand that there may be instances where an exchange is necessary. Our exchange policy is designed to ensure your satisfaction while maintaining the highest standards of quality.

Terms of Exchange:

• You must initiate the exchange within 5 days of receiving your product.
• To be eligible for an exchange, the product must be unused, in the original packaging, and in the same condition as when you received it. Leatherofy reserves the right to accept or reject any exchange request.

We only replace products if:

1. You have a size issue.
2. The product has a manufacturing defect.
3. The product was damaged during shipping.

Please ensure that shoes are tried on with care on a carpeted surface to avoid any marks or damage to the soles. Exchanges will be rejected if the soles show signs of wear or if the upper is creased or scuffed.

How to Exchange Your Product:

• To complete your exchange, provide a receipt or proof of purchase. Email this along with photos of the shoes, including the soles, and the reason for the exchange at leatherofy4@gmail.com to within 5 days of receiving your order.
• We will respond to your email within 48 hours with our initial approval or rejection of your exchange request.
• If your request is approved, you will need to return the product to us with a tracking number. The cost of return shipping will be borne by you.
• Upon receiving and inspecting the returned product, we will notify you via email about the final approval or rejection of your exchange.
• If approved, the replacement product will be shipped to you. Please note that the delivery time for the exchanged product may vary depending on your location.

Important Notes:

• We do not offer refunds. Once an order is in process, cancellations cannot be accepted.
• Exchanges showing any signs of wear or damage will not be accepted.

We are committed to providing the best possible service and ensuring your satisfaction with our products. If you have any questions or concerns, please don’t hesitate to contact us.

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